TEKEASE® PRIMARY CARE™
RESIDENTIAL CARE PLAN TERMS OF SERVICE
As Amended From Time to Time With Notice
Effective Date: January 12, 2026
These Residential Care Plan Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) govern the subscription-based residential technology support services provided by TEKEASE ON-SITE®, an Illinois limited liability company, located at 3329 S. Congress Avenue, Suite A234, Palm Springs, Florida 33461 (“TEKEASE,” “we,” “us,” or “Company”) to the subscribing individual (“Client,” “you,” or “your”).
These Terms apply to all residential subscription plans offered by TEKEASE, including TEKEASE® Primary Care™, TEKEASE® Secure Care™, and TEKEASE® Basic Care™ (collectively, the “Plan” or “Plans”).
These Terms are accepted electronically at signup and are incorporated by reference into any related work order, service description, or subscription.
1. ACCEPTANCE OF TERMS
Client accepts and agrees to be bound by these Terms by:
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Clicking “I AGREE,” “SUBSCRIBE,” or similar acknowledgment
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Authorizing payment
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Receiving or using any Services
Client represents that they are at least eighteen (18) years of age and authorized to enter into this Agreement.
2. CHANGES TO TERMS
TEKEASE may modify these Terms or related policies at any time by posting updated Terms on its website or by other reasonable notice.
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Changes become effective fifteen (15) days after posting
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Continued use of Services after notice constitutes acceptance
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Changes apply prospectively only
Client is responsible for reviewing the current Terms.
3. DESCRIPTION OF SERVICES
Residential Care Plan Services provide limited technical support delivered:
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Remotely via the Internet
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By telephone
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At a TEKEASE location
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On-site only if separately purchased
Services include troubleshooting, installation, configuration, and setup only for issues expressly included in the subscribed Plan.
No service guarantees resolution of all issues.
4. SERVICE ENTITLEMENT AND LIMITATIONS
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Services are non-transferable
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Services are for personal, residential use only
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No resale, sublicensing, or third-party use is permitted
The Plan:
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Is not a warranty
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Does not extend manufacturer warranties
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Includes no parts
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Includes no programming or development
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Includes no bug fixes
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Includes no guarantee of results
5. CLIENT OBLIGATIONS (CORE RISK ALLOCATION)
5.1 Data Protection and Backups
Client is solely responsible for:
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Backing up all data
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Verifying backup integrity
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Protecting against loss, corruption, ransomware, or deletion
TEKEASE assumes no responsibility for data, even if backup tools or services are provided, unless expressly agreed in writing.
5.2 System Readiness
Client must ensure:
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Supported operating systems and software
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Valid licenses
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Adequate hardware condition
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Availability of required passwords and credentials
Failure may result in denial of service.
5.3 Access and Cooperation
Client must provide:
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Timely access to equipment
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Remote access authorization
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On-site access when applicable
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Reasonable cooperation with technicians
5.4 Safe Working Environment
Client must provide a safe, hazard-free environment.
TEKEASE may refuse service where unsafe conditions exist.
5.5 Legal Compliance
Client is responsible for compliance with all applicable laws, including privacy and consent requirements.
6. SUPPORTED PRODUCTS
Support is limited to:
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Operating systems and software currently supported by the manufacturer
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Software purchased from or approved by TEKEASE
Support automatically ends when manufacturer support ends.
7. ONE-TIME SERVICES AND EVENT WINDOW
Certain services may incur additional fees (“Event Services”).
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Fees are disclosed in advance
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Payment is required prior to service
Client may request follow-up service for the same disclosed issue within seven (7) calendar days of the original service.
Issues not disclosed at the original service are excluded.
Recurring or client-caused issues are billable.
8. SUBSCRIPTIONS AND COVERAGE
Plans cover one (1) computer per subscription.
Some Plans may allow coverage for up to three (3) computers located in the same household. Additional computers require additional fees.
Unless otherwise stated, the minimum subscription term is one (1) year, renewing month-to-month thereafter unless properly terminated.
9. ON-SITE SERVICES
On-site services:
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Are not included
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Are billed separately
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May be discounted depending on Plan
Scheduling, availability, travel charges, and site readiness requirements apply.
10. BILLING, FEES, AND CREDIT CARD AUTHORIZATION
10.1 Authorization
Client authorizes TEKEASE to charge the payment method on file for all charges, including but not limited to:
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Subscription fees
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One-time services
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On-site labor
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Emergency or after-hours services
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Hardware, software, or licensing
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Trip charges
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Cancellation or no-show fees
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Late fees and interest
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Applicable taxes
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Collection and legal costs
10.2 Recurring Billing
Subscriptions bill automatically until properly terminated.
10.3 Variable Charges
Usage-based or scope-based services are billed as incurred.
10.4 Payment Method Maintenance
Client must maintain a valid payment method and authorizes replacement card charging.
10.5 Nonpayment
TEKEASE may suspend or terminate Services immediately for nonpayment.
10.6 Fee Changes
Fees may be modified with thirty (30) days’ notice.
10.7 Late Fees
Past-due balances accrue interest at 1.5% per month or the maximum allowed by law.
10.8 Collections
Client agrees to pay all reasonable collection and attorneys’ fees.
10.9 No Setoff
Payments are due without offset or withholding.
11. NO GUARANTEE OF RESULTS OR RESPONSE TIMES
TEKEASE does not guarantee:
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Resolution
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Response or appointment times
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Outcomes
Time spent attempting resolution is billable.
12. THIRD-PARTY SOFTWARE AND SERVICES
Services may involve third-party software or vendors.
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Governed by third-party terms
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No warranties by TEKEASE
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No responsibility for third-party failures
Client bears responsibility for licensing and compliance.
13. DISCLAIMER OF WARRANTIES
ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TEKEASE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
14. LIMITATION OF LIABILITY
TEKEASE’S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY CLIENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
TEKEASE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.
15. INDEMNIFICATION
Client agrees to indemnify, defend, and hold harmless TEKEASE from claims arising from:
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Client systems or data
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Client breach
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Client misuse
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Legal violations
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Third-party claims related to Client environment
Except where caused solely by TEKEASE’s gross negligence or willful misconduct.
16. TERM AND TERMINATION
Subscriptions renew automatically unless terminated with thirty (30) days’ notice.
TEKEASE may terminate immediately for:
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Nonpayment
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Breach
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Security risk
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Legal compliance concerns
17. GOVERNING LAW AND DISPUTE RESOLUTION
Florida law governs.
Any dispute shall be resolved by binding arbitration under AAA rules in Palm Beach County, Florida, except for small claims matters.
Class actions and jury trials are waived.
18. ASSIGNMENT
Client may not assign.
TEKEASE may assign freely.
19. SEVERABILITY
Invalid provisions do not affect remaining provisions.
20. SURVIVAL
Billing, data responsibility, limitation of liability, indemnification, dispute resolution, and confidentiality survive termination.
21. ENTIRE AGREEMENT
These Terms constitute the entire Residential Care Plan agreement governing Client’s use of the Services.
