Generally speaking all repair services are covered under the terms and conditions of the client’s selected plan. However, if the client through his/her own actions causes any repeated physical damage to the operating system, client data or system hardware due to negligence, lack of knowledge or inexperience, the repair may is not covered under the service plan and the plan may be terminated at TEKEASE sole discretion.
Clients are strongly encouraged to utilize their service when they come up against a problem they do not have the skills or training to fix. An example would be the client attempts to do a system restore but inadvertently does a system recovery. If not done correctly, the system recovery could wipe all of the clients data, making it unrecoverable.