While we do provide computer training separately, the TEKEASE Care Plans do not provide comprehensive computer training.
We are here to help. If you have a simple question that doesn’t require us to show you how to accomplish the task, we are always happy to answer those questions. These are generally questions we can answer without having to show you how to do it procedurally.
If your question is more complex and requires us to demonstrate or walk you through it, it falls under training. Training is not included or provided under ANY TEKEASE Care Plan.
If you need computer or software training you should schedule a remote or on-site training call. On-Site and Remote Training Service is billed at higher rate and is not part of your plan. You do however receive a discount for the service in accordance with the plan you participate in.
Examples of training vs. support question:
|Can you show me how to save a document?||SUPPORT / COVERED UNDER PLAN TERMS|
|Can you show me how to remove a virus?||TRAINING|
|Can you show me how to send an email?||SUPPORT / COVERED UNDER PLAN TERMS|
|What do all these buttons in my email client do?||TRAINING|
|How do I reset my Windows password?||SUPPORT / COVERED UNDER PLAN TERMS|
|How do I backup my Outlook PST file?||TRAINING|
|How do I scan my computer for virus or malware?||SUPPORT / COVERED UNDER PLAN TERMS|
|How do I clean my system registry?||TRAINING|
IMPORTANT NOTE: If the client repeatedly opens tickets for the same exact support question, technician may determine the client needs training. Repeatedly requesting assistance for the same exact support question is classified as abuse of the TEKEASE Care Plan Service and may result in subscription termination by TEKEASE.